This article is How A Website Can Enhance Your Storage And Removal Business, but it can be a good guide for any business. I've distilled, and commented on, Natalie Diaz's advice.
Purpose
You want them to pick up the phone. That's really what the website's job is. So as a stepping stone from word of mouth to making a quote, having a website is essential for attracting new customers, that much is clear.
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The same with your website. If you want your customer prospects to call you, specifically, then make sure there is the optimal balance of detail: enough to prompt them to pick up that phone, but not too much so as to put them off.
Reach
If you do your website properly and with the expertise of web specialists, then you can make sure your site is one of the first things people come to when they Google a query... You can also put links on other related websites that will direct people to yours.
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So, just as the odds are stacked against you, as far as winning in these games is concerned, the likelihood that your business will come out on the first page of a Google search is quite small. Why? There are hundreds of other businesses vying to be on that coveted first set of results.
Be mindful of this, and avoid trying to game a system that is not wont to be gamed. How? Keep the content of your website as clear and unique as possible and, it goes without saying, directly related to your business. Include your website link on your social media profile, e-mail signature, and marketing collateral, as Diaz also suggests.
Look
It needs to be generally attractive, eye catching, personable, not too corporate (unless you're gearing purely for commercial removals) but not too artsy either.
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Intuit offers a large set of themes for your website, plus thousands of images to download. For blogging and social media, Blogger, Tumblr and Twitter offer very cool options as well, many of which are free of charge.
So with time, effort and ingenuity, there is every reason to expect that yours will be one awesome website!
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